Take your career to the next level with Amaris Consulting as a Cloud Operations Service Manager. Become part of an international team, thrive in a integral group with €800M turnover and 1,000+ clients worldwide, and an agile environment by planning the kickoff and follow-up on projects. Join Amaris Consulting, where you can develop your potential and make a difference within the company.
WHAT WOULD YOU NEED? ✍️
• 5+ years of experience in cloud service delivery or IT service management
• Proven track record managing enterprise-scale cloud services and SLAs
• Deep knowledge of cloud service models (IaaS, PaaS, SaaS), governance and BAU service delivery
• Hands-on experience with incident, problem and change management processes
• Proficiency in service performance monitoring and reporting (e.g., Azure Monitor, CloudWatch, Grafana, Power BI)
• Familiarity with cost optimization and FinOps principles
• Strong understanding of cloud security, compliance and risk management frameworks (ISO 27001, ISO 20000, COBIT, ITIL)
• Excellent communication, organizational and stakeholder-management skills
• Bachelor’s or Master’s degree in IT, Computer Science, Business Administration or equivalent experience
• Fluent in English; any additional language is a plus
• Optional certifications: ITIL v4, PMP, FinOps Certified Practitioner or equivalent
• Experience in multi-cloud & hybrid environments and exposure to agile/DevOps practices is a plus
WHAT WILL YOU DO?
• Lead and coordinate day-to-day cloud operations, acting as the central point of contact for internal teams and external vendors
• Ensure cloud services meet agreed SLAs, compliance standards and performance targets
• Oversee incident, problem and change management lifecycles, driving timely resolution and root-cause analysis
• Monitor service performance and availability, generate reports and recommend improvements
• Implement cost-control and FinOps practices to optimize cloud spend
• Collaborate with infrastructure, cybersecurity and platform teams to maintain high availability and resilience
• Manage relationships with third-party service providers and SAP support partners
• Drive continuous improvement of processes, tools and automation in ServiceNow, Jira Service Management and related platforms
WHY US?
Join our dynamic team of talented individuals and experience a world of growth and opportunities. Here’s what we offer:
• Grow rapidly with a tailored career path and salary evaluation—70% of our senior leaders started at entry level.
• Enhance your skills through our Tech Academy catalog, Udemy E-learning Platform, Language Sessions, webinars and workshops.
• Take charge of your training with an annual personal budget and company-paid certifications.
• Enjoy flexible policies, remote work options and fantastic social benefits like transit and restaurant tickets, kindergarten support and private health insurance.
• Benefit from our WeCare program, supporting employees in critical situations.
• Unleash your full potential, both professionally and personally.
Amaris Consulting is proud to be an equal-opportunity workplace. We welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability or other characteristics.
📌 Cloud Operations Service Manager
🏢 Amaris Consulting
📍 Albacete