Your mission As an Account Specialist, you will be the key link between the company and our clients.
Se pueden requerir diversas habilidades interpersonales y experiencia para el siguiente puesto. Por favor, asegúrese de consultar la descripción a continuación con atención.
Your goal will be to ensure an excellent customer experience, support the growth of key accounts, and guarantee smooth order, delivery, and payment processes.
Customer Service & Business Support
* Build strong relationships with customers and act as their main point of contact.
* Provide business insights and recommendations to help clients improve their sales performance.
* Share relevant information about Desigual: products, campaigns, sales guide (VM, KPIs and sale-out tools), marketing actions to support sell-out.
* Ensure customers have everything they need to successfully sell the brand.
Account Management
* Manage orders, modifications and returns, ensuring accurate and timely processing.
* Handle invoicing, deliveries and follow-ups to guarantee smooth operations.
* Resolve operational, commercial or logistic issues quickly and efficiently.
* Support key accounts with proactive service and problem solving.
Financial & Credit Coordination
* Monitor outstanding payments and collaborate with the finance team to reduce overdue balances.
* Follow up on payments, overdue invoices and account balances.
* Work closely with the Credit department to monitor customer risk.
* Ensure guarantees or prepayments are received when required.
Data & Reporting
* Ensure customer master data is accurate and properly maintained by setting up new accounts, updating commercial & financial information.
* Prepare files and reporting for the client or Area Managers, extracting and analyzing information of sales, product or orders.
Cross-Team Collaboration
* Work closely with other areas/departments (Business Partners, Area Managers) to ensure smooth coordination to improve customer satisfaction and sales performance.
Qualifications
* Advanced level of English (essential) and fluent Spanish.
* Previous experience in Customer Support, ideally managing key accounts or special channel customers (department stores, online retailers, etc.).
* A client-oriented profile with strong teamwork, problem-solving, and results-driven attitude.
* Experience working with SAP R3, advanced Excel skills and an analytical mindset.
* Experience with CRM systems (highly valued).
* Background in the retail or fashion sector (a plus).
* Additional languages are a plus (Italian, French, or German preferred).
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