CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.
What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to general sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our
Hybrid Work Model
**Job Description**:
As an AP Proactive Solutions Coordinator, you will ensure the smooth operation of backend processes by identifying, addressing, and resolving transactional errors efficiently. Also, actively monitoring and analyzing transactional data to identify patterns, trends, and root causes of errors. Work closely with internal teams, such as customer support, and with external customers, to implement corrective measures and prevent recurrence of errors. Provide support to customers, addressing their concerns and inquiries related to transactional errors promptly and professionally. Minimize disruptions, improve operational efficiency, and enhance customer satisfaction.
Key Accountabilities:
- Error Identification and Analysis: Proactively monitor transactional data to identify errors and anomalies, utilizing analytical tools and techniques to analyze patterns and trends.
- Root Cause Analysis: Conduct thorough investigations to determine the underlying causes of transactional errors, collaborating with relevant teams to address root causes effectively.
- Issue Resolution: Lead efforts to resolve transactional errors promptly and accurately, implementing corrective actions and preventive measures to minimize recurrence.
- Customer Support: Serve as a point of contact for customers experiencing transactional errors, providing timely and professional assistance.
- Internal Coordination: Collaborate with cross-functional teams, including operations, IT, and customer support, to coordinate efforts in resolving transactional errors and implementing process improvements.
- Process Improvement: Continuously evaluate existing processes and procedures related to transactional activities, identifying opportunities for optimization and efficiency enhancement. VP AP Europe Cristina Garcia AP EU Solutions Lead Alfonso Martin AP CX Lead Mgr Carlos Iraberri Proactive Back Office - Team Leader Analyst Analyst Analyst Coordinator Coordinator Coordinator Data Execution & Innovation Mgr TBD Collection Excellence Sara Paniagua Manager Small Retail Locations & CPM David Ruiz Control Tower Mgr Bernhard Wofstrum Classification: Public.
- Documentation and Reporting: Maintain accurate records of transactional errors, investigations, and resolution activities, generating reports and analysis to track performance metrics and trends.
- Training and Support: Provide training and support to internal teams on best practices for transactional processing, error prevention, and root cause analysis.
- Compliance and Risk Management: Ensure compliance with regulatory requirements and internal policies related to transactional activities, mitigating risks associated with errors and inaccuracies.
- Quality Assurance: Implement quality control measures to ensure the accuracy and integrity of transactional data, conducting periodic audits and checks to verify compliance with standards and guidelines.
- Escalation Management: Escalate complex or unresolved issues to appropriate management levels, providing recommendations for further action and resolution.
- Continuous Learning: Stay updated on industry trends, technologies, and best practices related to transactional processing and error management, incorporating new knowledge into job functions and processes.
**Experience**:
- Prior experience in a back-office or operations role, preferably in a transactional processing environment.
- Strong analytical skills are essential, including the ability to conduct root cause analysis to identify underlying issues contributing to transactional errors.
- Experience of Supply Chain and/or CHEP transactional journey.
- Experience in Customer support or client-facing roles is important, as the position involves interacting with customers to address their concerns and inquiries related to transactional errors.
Skills and Knowledge.
- Analytical Skills.
- Problem-Solving.
- Communication.
- Customer Service.
- Attention to Detail.
Preferred Education
Degree and equivalent
Preferred Level of Work Experience
1 - 3 yearsHybrid Remote
We are an Equal Opportunity Employer and we are committed to developi