Mapal Group is looking for a Madrid based Key Account Manager (KAM). This role report to Global Client & Strategic Partnership Officer.
La siguiente información ofrece un resumen de las habilidades, cualidades y cualificaciones necesarias para este puesto.
The Key Account Manager (KAM) is responsible for the commercial ownership and long-term success of a portfolio of strategic accounts .The role focuses on retention, renewals, ARR growth, and account development, working in close collaboration with t he Global Client & Strategic Partnership Officer, Product, and Customer Operations .You will act as the main commercial point of contact for key customers, ensuring alignment between customer objectives and Mapal's solutions.
Coordinate with internal teams to deliver a high-quality customer experienceDrive account growth through upselling, cross-selling, and contract renewals negotiation in close collaboration with the Global Client & Strategic Partnership OfficerAct as the voice of the customer internally, collaborating with Product and SupportBalancing customer success and commercial growth objectivesNavigating long sales cycles and renewal negotiationsKey Performance Indicators (KPIs)Product adoption & service metrics
Proven experience as a Key Account Manager or Account Manager for large enterprise customers in B2B SaaSStrong commercial and negotiation skillsData-driven mindset with experience using CRM tools (Dynamics, Planhat or similar)Spanish, French, English (fluent)
We're Mapal, a European leader in hospitality software. Since 2008, we've been building technology solutions that help thousands of businesses manage their operations more efficiently. You will join a tenured team of talented Key Account Managers who care deeply to deliver significant customer ROI, which is a necessary foundation for future growth.
These values drive everything we do, from how we support our customers to how we work together as a team. xpzdshu We seek individuals who embody these values, bringing passion and creativity to their work, taking ownership of their contributions, and embracing collaboration and innovation to achieve ambitious goal
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