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Position:
Technical Service Specialist - Málaga
Primary Objective of Position
The Technical Service Specialist is responsible for performing planned maintenance activities, hardware and software upgrades (TSBs), installations and deinstallations and also first line support to assigned instruments.
Major Accountabilities
Provide field service support and technical troubleshooting for assigned instruments.
Schedule and perform planned maintenance (PM) activities.
Provide proactive service using Abbott remote diagnostics tools.
Provide ongoing training and coaching to customers.
Perform instrument upgrades and technical service bulletins (TSBs).
Success in this role is measured by customer satisfaction score (NPS).
Act as a trusted partner and technical advisor to customers.
Provides first level assays troubleshooting and implement new assays.
Provide first level support for laboratory middleware (AMS).
Maintain the laboratory workflow optimized making track software (TSM & TWM) adjustments if needed.
Work with customers to ensure the entire Abbott solution is being utilized as expected, maximizing instruments performance and testing capabilities.
Education
Bachelors degree or equivalent experience required. Bachelors / Engineering degree in medical / electrical / mechanical or medical technology is preferred.
Background
Proven track record in a similar position supported by management and customer references
Successful engagement with customers, specifically lab staff.
Technical expert for product line responsibility
Strong communication skills
Ability to identify and drive resolution of issues
Strong experience in use of analytical tools and software
Impact of position
Perform planned maintenance activities, hardware and software upgrades (TSBs) and for back up first line level one service and assisting with installations and deinstallations. xsgfvud
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