Customer Support and Booking Agent – Madrid Based
About the Company
Traventia is an online travel agency with over a decade of experience helping travelers create unique experiences. We specialize in personalized travel packages, allowing each customer to design tailor-made holidays adapted to their preferences, needs, and budget.
This customer-focused and customization-driven approach has made us a leader in innovation and quality within the tourism sector.
We are currently in a strong growth phase and are looking for a motivated professional eager to learn and develop within our operations team.
Position Overview
We are seeking a proactive and growth-oriented individual to join our Bookings and Customer Support Department, based in Madrid, Spain.
This role will support our multilingual markets, particularly for candidates fluent in multiple European languages.
Main Responsibilities
* Managing travel bookings via email and providing customer service over the phone.
* Confirming services and coordinating operational tasks.
* Communicating and following up with suppliers and hotels.
* Assisting customers during their trip, providing information regarding changes or cancellations, and handling any incidents.
* Managing internal operations related to offers and travel packages.
* Organizing and coordinating complete travel arrangements (flight, ferry, train, etc.).
Requirements
* Availability and schedule flexibility.
* Required to work on-site in our Madrid office 3 days per week.
* No previous experience required.
* Fluent Spanish and at least two of the following languages at C1 level :
* French
* English
* German
* Italian
* Any other language spoken in Europe
Valued Skills
* Positive attitude and eagerness to learn.
* Ability to work effectively in a team.
* Strong oral and written communication skills.
* Creative problem-solving abilities.
* Empathy and customer-oriented mindset.
* Additional languages will be considered a plus.
What We Offer
* Immediate incorporation into a well-established online travel company.
* Permanent contract .
* Hybrid work model (3 days in the office, 2 days remote).
* 40-hour work week .
* 31 working days of annual leave .
* Young, dynamic, and growing work environment.
* Travel discounts.
* Salary range: €21,500