At Board, we help enterprises plan smarter, drive outcomes, and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 28 years, we have designed our product with enterprise planning agility in mind and the passionate care of our people as our main driver.We believe every colleague brings unique value to our team. We collaborate openly and effectively to deliver results, celebrate shared success, thrive on innovation, and embrace a growth mindset to aim higher every day.Do you enjoy finding solutions to improve customers' lives? Are you detail-oriented yet able to communicate effectively at a high level? Do you have the personality, systematic approach, and know-how to align internal, external, and partner organizations through the customer journey? If so, keep reading.Board is seeking a dynamic candidate with proven low touch / tech touch customer success experience who understands how to use technology to guide customers, maintain meaningful engagement, enhance adoption, minimize churn, and turn customers into product champions. The Customer Success Manager, Digital Success, will leverage tools like Board Customer Community and Academy to automate the customer experience and improve customer health scores, working with teams to enhance automation and the digital CS portfolio.This role offers a unique opportunity to be part of a highly visible, fast-scaling SaaS cloud company.Responsibilities :
Maintain consistent digital interactions with customers, providing support and assistance as needed.Use software tools to keep customer records current and facilitate communication.Develop and execute engagement plans to retain customers and identify expansion opportunities.Create deployment toolkits and resources to support customer success.Implement automation to streamline tasks, improve efficiency, and boost customer satisfaction.Design and implement processes, workflows, and automation to drive internal efficiencies and enhance team effectiveness.Collaborate with cross-functional teams to improve processes and meet renewal and upsell targets.Support the success of partners managing customer accounts.Analyze customer data to identify trends and recommend improvements.Implement digital strategies to achieve measurable results, empowering customer-facing teams.Manage and maintain digital tools, promoting process improvements.Work with Customer Success leadership to refine customer journey mapping and automation processes.Requirements :
2+ years of customer success management experience, including at least 1 year in digital or tech touch roles.Proficient with spreadsheet tools and Salesforce.Familiarity with marketing, business intelligence, and related technology tools.Strong multitasking skills in a fast-paced environment.Self-motivated learner with technical aptitude and quick learning ability.Excellent communication skills, both written and verbal.Ability to adapt and understand new concepts quickly.Strong problem-solving and critical-thinking skills.Effective time management and task prioritization skills.Fluency in English and one or more European languages such as French, German, Italian, or Spanish.Our Commitment to Diversity and InclusionJoin a company that values diversity, inclusion, and belonging. We foster an environment where all individuals are respected and valued. We hire based on merit and encourage you to bring your authentic self to work every day.Board International is an equal opportunity employer committed to a diverse and inclusive workforce.
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