The people at UiPath believe in the transformative power of automation to change how the world works. We're committed to creating category-leading enterprise software that unleashes that power.
People who love being part of a fast-moving, fast-thinking growth company. UiPath is seeking a highly motivated and experienced Senior Customer Success Manager to guide our customers through their post sales journeys and AI-powered transformation programs. The successful candidate will be a strategic thinker with a deep understanding of professional services, adoption strategies, organization change management, a track record of delivering impact to customers, and a passion for ensuring our customers achieve their desired outcomes.
Post-Sales Account Management: Own, lead & orchestrate end-to-end adoption delivery, from planning to realization, coordinating across the various internal and external workstreams to ensure timely and successful implementation of automation solutions.
Value Fluency & Management: Executive Client Relationship Management: Possess an understanding of automation technologies and the operational, technical & change management best practices required to execute successfully and drive transformation.
Contribute to the development of thought leadership content and share insights with clients to drive innovation.
Extensive experience in customer success roles, with a proven track record of driving customer satisfaction, adoption, and retention.
Experience with professional services & attach motions for support/services.
Data-driven mindset, with the ability to use data to make informed decisions and drive results.
Strategic thinking and the ability to develop and execute customer success strategies.
Bachelor's degree in business, technology, or a related field (MBA preferred).
Fluent in Spanish and English- Portuguese is a high plus.
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