Customer Care Specialist - Italian and Spanish
We are a rapidly growing travel insurance company known for our dynamic and collaborative work environment. We value the opinions and efforts of all our team members, fostering a culture of learning, growth, and hard work.
The Customer Care Specialist will play a key role in providing exceptional support to our customers and ensuring their needs are met efficiently and effectively. You'll be responsible for handling customer inquiries, resolving issues, and delivering personalized solutions, while consistently representing our brand with professionalism and empathy.
Mission
Deliver exceptional customer service by providing timely, accurate, and personalised support. Focus on resolving customer inquiries efficiently, reducing response times, and continuously improving the customer experience to uphold the highest standards of service and satisfaction.
Key Activities / Responsibilities
* Ensure customer satisfaction and provide professional customer support.
* Know our products inside and out so that you can understand the customer's needs and recommend solutions.
* Discuss with customers on different channels and provide information on the company's products and services.
* Take the extra mile to engage customers.
* Offer information about coverage and price to prospective customers.
* Provide feedback to the management team on the efficiency of the customer service tools, new customer needs, and how to enhance any website/App value proposition.
* Liaise with other departments and provide support to them.
Claims Support
* Collect all the information of the customers to open claims with the Insurance company.
* Follow up on open cases.
* Resolution of claims, doubts, and incidents for our travelers.
Requirements
* Bilingual: Native-level Italian skills required, and Spanish.
* At least 3 years of experience in a similar position (Remote Customer Care in Travel &/or Insurance industry).
* Ability to multitask (Email/Chat/Voice).
* Effective communication skills – both verbal and non-verbal.
* Must always be friendly and willing to provide assistance to others.
* Ability to cope in a fast-paced job environment.
* Must be able to critically analyze all situations and solve problems efficiently.
Work Arrangements
* 37.5 hour work week from Monday to Friday.
* 100% Remote.
About Us
We value a culture of learning, growth, and hard work. If you're looking for a challenging and rewarding role, please apply.