PAre you a natural relationship builder with a passion for driving client success and long-term retention? We are looking for a high-energy, German-speaking professional to join our dynamic team in the heart of vibrant Barcelona. In this role, you will act as a strategic partner for clients within the fast-moving property and hospitality sector. As an strongAccount Manager for Customer Success /strong, your mission goes far beyond basic support; you will be the primary engine for account growth, identifying untapped potential and implementing tailored product and process improvements that help your clients thrive in a competitive marketplace. /ppbr/ppYou will step into a fast-paced, international environment where your ability to influence and consult is key. By combining your analytical mindset with top-tier communication skills, you will provide ongoing strategic guidance, optimize account performance, and ensure that every host in your portfolio sees maximum value from our services. If you thrive on building trust, solving complex problems, and playing a pivotal role in a client’s success story, this is the perfect opportunity to elevate your career in one of Europe’s most exciting business hubs. /ppbr/ppbr/ppstrongKey Responsibilities /strong /ppbr/ppstrongEnhance Account Optimization and Retention /strong /pulliProvide high-touch relationship management for both newly onboarded and existing hosts, building a foundation of trust to foster sustainable, long-term partnerships. /liliProactively identify and address host questions, concerns, and pain points to improve overall satisfaction and account health. /liliAct as a consultant to help hosts maximize their listing quality, providing data-driven account optimization strategies tailored to their specific market needs. /li /ulpstrongPipeline Management and CRM Excellence /strong /pulliMaster the use of strongSalesforce (SFDC) /strong and other cutting-edge Customer Success tools to track progress, manage complex accounts, and streamline client workflows. /liliTake full ownership of a pipeline consisting of high-value accounts, ensuring consistent movement toward ambitious growth and expansion goals. /liliConsistently meet or exceed individual outreach targets and engagement KPIs, maintaining a high volume of quality interactions with your portfolio. /li /ulpstrongCollaboration and Continuous Improvement /strong /pulliActively champion the strongVoice of the Customer (VoC) /strong, gathering insights from your daily interactions to identify opportunities for product enhancements and process efficiency. /liliWork in close synchronization with territory sales teams, program managers, and internal stakeholders to align on team goals and deliver outstanding results. /liliStay ahead of industry trends and leverage new digital tools to stay competitive and maximize client success. /liliEngage in continuous personal development, specialized sales training, and knowledge-sharing sessions within the team. /li /ulpbr/ppstrongRequirements /strong /ppbr/pullistrongProfessional Experience: /strong 1–2 years of proven success in Customer Success, Account Management, or a related high-level client-facing role. /lilistrongEducation: /strong BA/BS degree and/or equivalent practical experience in a business-related field. /lilistrongLanguage Mastery: /strong strongC2 level of German /strong (native or near-native) and a proficient level of strongEnglish /strong. /lilistrongCommunication Power: /strong Exceptional written, verbal, and over-the-phone communication skills, with the ability to influence stakeholders at various levels. /lilistrongResults-Oriented: /strong A proven track record of meeting or exceeding performance targets in a fast-paced, KPI-driven environment. /lilistrongOrganizational Skills: /strong Superior ability to multitask and manage a diverse portfolio of client accounts simultaneously without losing attention to detail. /li /ulpbr/ppstrongDesirable Skills: /strong /ppbr/pulliProficiency with strongSalesforce /strong, Mixmax, or similar CRM and outreach platforms. /liliA background or strong interest in hospitality, property management, or the travel industry. /lilistrongEmotional Intelligence: /strong The ability to navigate complex interpersonal dynamics and foster positive, impactful professional relationships. /lilistrongEntrepreneurial Spirit: /strong A mindset characterized by innovation, proactive problem-solving, and a desire to identify new opportunities. /li /ulpbr/ppstrongBenefits and Culture /strong /ppbr/pullistrongCompetitive Compensation: /strong Base salary of strong30.000€ gross/year /strong plus a performance bonus of up to strong3.500€ gross/year /strong. /lilistrongPrime Location: /strong Work from our modern offices at the strongWorld Trade Center Barcelona /strong, right on the Mediterranean seafront. /lilistrongRelocation Support: /strong Comprehensive package for candidates currently residing outside of Spain to ensure a smooth transition to Barcelona. /lilistrongCareer Growth: /strong Access to continuous skill development, certifications, and dedicated coaching to help you move up within the organization. /lilistrongReferral Rewards: /strong Earn up to strong2.000€ /strong through our referral program for bringing talented friends to the team. /lilistrongSchedule: /strong Full-time (39 hours/week) with a progressive path toward a stronghybrid work model /strong. /li /ulpbr/ppstrongDiversity, Equity Inclusion /strong /ppWe are proud to be a global family that celebrates various backgrounds and lifestyles. We are committed to an inclusive environment and do not discriminate based on gender identity, sexual orientation, race, religion, age, national origin, disability, or any other protected characteristic. /p