Client Support Operations Lead
Malaga (hybrid)
Permanent
€We are partnered with a world class IT services provider based in Spain but working with clients on a global scale. They have created a new opportunity for a Client Support Operations Manager to own how Client Support operates. You'll define the processes for Service Desk and Desktop Support - document them, enforce them, measure them and improve them. This will include IAM, Joiner, Mover, Leaver (JML) processes, Access requests and approval workflows and Ticket handling standards and escalation criteria. The successful Client Support Operations Manager will have:
A strong background in IT Support operations and IAM
The ability to own documentation, policies and governance and experience defining measurable KPI's, building reports and spotting trends in data before driving corrective actions
Strong stakeholder engagement skills with the ability to challenge teams and align Service Management, Infrastructure and IT Solutions