PJoin Akwel and be part of our adventure in a family-run, independent group with a long-term vision. A first-class automotive equipment and systems manufacturer specialising in fluid management and mechanisms, Akwel offers state-of-the-art industrial and technological expertise in applying and processing materials (plastics, rubber, metal) and mechatronic integration. /ppOur culture of industrial performance, efficiency, results and customer satisfaction is what drives the progress of our group. To respond to our clients’ needs, our employees are free to be pragmatic in order to come up with the perfect solution for every problem in the spirit of creativity and agility. /ppWant to push yourself? Interested in stepping up to the challenge of working in an industrial and technological environment at the cutting edge, making your day-to-day work extremely worthwhile and enriching? /ppJoin Akwel and our 12,000 employees in more than 20 different countries! /ppbr/ppWe’re currently seeking a /ppstrongCUSTOMER SERVICES REPRESENTATIVE /strong /ppMAIN MISSIONS /ppReports to the Logistics Manager. /ppbr/ppstrongMust ensure steady progress for following through the delivery orders of his / her client portfolio and establishes sales forecasts while always ensuring client satisfaction. /strong /pulliIs responsible for the treatment of delivery orders from their reception (EDI, manual, website) up until client delivery. /liliMust inform Materials Supply and Planning of stock and order anomalies. /liliIs responsible for managing the client portfolio (updating, storage…) /liliMust receive client demands (in writing or by phone) /liliHas task of establishing and anticipating client demands to create a sales plan, which is as close as possible to the real deliveries. /liliMust manage indicators linked to his / her function (tables for service rating, client satisfaction questionnaire…) /liliIs the guarantor of meeting deadlines for client deliveries. /liliIs responsible for accuracy of sales plan for his / her client portfolio, /liliMust ensure safety stock management- Is in charge of daily follow-ups (modifications, end of life… /liliMust participate in stock inventories. /liliCustomer Returnable packaging management (order follow up, inventories, websites management..) /liliExport management (booking, transport, and delivery follow up) /liliCustomer logistic incidents and complaints management. /liliCustomer website management /li /ulpbr/ppSKILLS PROFILE /ppuQualifications and Experience: /u /ppLevels + 2 years minimum, and / or an introductory experience in a similar position, preferably in an industrial environment. /ppWill be considered: other languages: French / German. /ppbr/ppuProfessional abilities : /u /pulliGood company representative, is an effective communicator and listener, is autonomous, has good initiative, /liliis analytical, is able in customer service, can deal with stress, has a good telephone manner.- Ability to speak one foreign language is essential. /liliKnowledge of office software platforms is essential. /li /ulpbr/ppuTechnical Knowledge : /u /pulliKnowledge of computer management systems. /liliKnowledge of transport management. /liliSAP supply-chain /li /ulpbr/ppemMust apply all AKWEL Management System procedures and operating instructions within the framework of operations linked to his job and the rules defined by the Group /em /ppbr/ppemAgrees to act in accordance with the ethical rules of the Group. /em /ppbr/ppstrongLocalization: /strongSant Just Desvern, Spain /ppstrongContract type: /strongPermanent CDI /ppstrongDepartment : /strongLogistics /ppstrongStarting date: /strongAs soon as possible / Immediate /ppstrongSalary: /strongAccording to worth /ppbr/ppbr/ppIf you are interested in this role and believe that you meet the requirements, please forward your CV and cover letter at: /ppPlease not that incomplete application will not be taken into account. /p