Regulatory Case Executive (Spanish)
As you contemplate your future, you might be asking yourself, \"what's the next step?\" Start your journey with us!
We’re seeking an experienced Regulatory Case Executive to join our eDreams ODIGEO Communications team in Barcelona. This role reports to the VIP Customer Communications Team Lead and involves managing consumer regulatory complaints.
What you will do
* Manage legal customer complaints such as consumer organisation files or regulatory consumer cases.
* Collaborate on coordinating Legal inquiries with Legal Counsels related to customer complaints to ensure excellent service.
* Support other VIP tasks such as VIP and sensitive customer complaints, social care channels, and customer complaints addressed directly to CSM members.
* Measure, analyse and report on the results of initiatives.
What you need to succeed
* Background in Tourism required for daily work.
* Experience with CRM tools.
* Ability to work with G-suite.
* Excellent writing and communication skills in Spanish (native level). Proficient in English.
* Advanced experience in quality monitoring tools and techniques, both online and offline transactions, and implementing scalable solutions.
Job Requirements
* Passionate for the travel industry
* Acute sense of judgement, tact, diplomacy and crisis communication
* Analytical capacity, problem‑solving mindset and organised
* Customer‑oriented, comfortable working under pressure and prioritising, eager to learn and strong teamwork attitude
* Ability to negotiate on a win‑win perspective
Valuable
* Experience in legal case management tourism‑related (GDPR, tourism and consumer regulations)
* Additional languages: French, German, Italian, Norwegian, Swedish, Dutch, Portuguese, Catalan, Euskera, Galician
* Experience in PR, media relations, VIP management and/or Social Media management
* Experience handling VIP accounts and/or sensitive customer complaints
* Knowledge of GDS Amadeus and/or Galileo
* Proven successes in both traditional and interactive claims channels
Benefits
* Prime Plus membership, competitive salary and benefits package including flexible benefits, performance‑based bonuses, birthday day off, discounts and partnerships, relocation support and equipment options.
* Continuous learning: free Coursera access, soft‑skills workshops, tech training, leadership development.
* Career growth: personalised career paths and eVOLVE program, internal mobility.
* Well‑being: hybrid home‑office model, flexibility, free fruit, coffee and tea.
* Team culture: events, social activities, no dress code.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status. Our people are the key to our success. Each one of them is unique in their own way and the respect for their uniqueness is and will always be a passion and motivation.
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