Fully remote Customer Support position - Spain About the job Fully remote Customer Support position - Spain Are you a German speaker looking for FULLY REMOTE position from anywhere in Spain, including the islands?Join our team in a Customer Service position, where you'll professionally address customer inquiries. Enjoy the benefits of Spain rich culture, beautiful landscapes, and vibrant lifestyle. Apply now to be a part of our dynamic team!ResponsibilitiesResponding promptly to customer inquiries via email or live chat, ensuring clear and professional communication.Handling and resolving customer complaints with empathy and efficiency, aiming for first-contact resolution.Providing product and service information to customers, assisting them in making informed purchasing decisions.Processing orders, forms, applications, and requests accurately and promptly.Upselling and cross-selling products or services to existing and potential customers, aiming to meet sales targets.Maintaining detailed records of customer interactions, transactions, comments, and complaints for future reference and analysis.RequirementsNative GermanExperience in Customer Service preferred but not mandatoryAbility to resolve customer concerns and create a seamless customer experience.Soft Skills, advanced Active Listening and EngagementConfident, adaptable and EmpatheticPleasant and positive attitudeCompetitive salary package for the Spanish marketPerformance bonusHealth insuranceRelocation packageAssistance with finding accommodationIf you are interested, apply directly or send your CV in English to oliver.ohrenstein@cbtalents.com
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