Senior manager, design (design director) (almería)

Regional Solution Design Manager (EMEA) Location: Netherlands | Reports to: EVP Sales Enablement- EMEA Company: Step into a role where your strategy shapes global impact. With a general footprint across 170+ countries, we’re not just leading the CX industry—we’re transforming it. Now, we are seeking a Regional Solutions Design Manager- EMEA to play a pivotal role in shaping complex, large-scale client solutions across CX, Digital Transformation, AI, and outsourcing environments.

This is a highly strategic, client-facing role where you will engage directly with senior stakeholders and architect innovative solutions that drive measurable business outcomes for some of the world’s leading brands. This role sits at the heart of strategic deal shaping — partnering closely with Sales, Pre-Sales, Operations, Digital Transformation, and SMEs across the business to design innovative, scalable, and commercially viable solutions that address client challenges and drive long-term value. As a Solutions Design Manager, you will own the integrity of the end-to-end solution — ensuring it is technically sound, operationally deliverable, financially aligned, and strategically differentiated.

Lead the end-to-end design of complex bids, RFPs, and transformation opportunities. Design integrated solutions combining input from various SME’s like Vertical, Horizontal, Operations, Digital Transformation, AI, Automation, implementation, support departments SMEs. Act as the solution design authority, ensuring all proposals adhere to TP standards. 8+ years’ experience in solution design, bid leadership, or transformation within BPO/Outsourcing, digital, or technology-enabled services. ~ Strong understanding of Digital Transformation, AI/Automation, analytics, CX platforms. ~ Strong commercial acumen with the ability to balance innovation, scalability, and financial viability.

This is an opportunity to shape high-impact, transformational client solutions at a global scale — working at the intersection of business, technology, AI, and customer experience. You’ll be part of a collaborative, forward-thinking environment where innovation, strategic thinking, and commercial impact are at the core of everything we do.