Job Title: Icelandic Customer Service Representative - Travel Industry
Start Date: 13/Jan/25
Salary: Base salary of 22,244 EUR gross/year + 12% bonuses
Description:
Are you an empathetic individual with excellent listening skills, a problem-solving mindset, and a passion for teamwork? If so, we have the perfect opportunity for you
About Us:
Cross Border Talents is looking for a partner BPO company to expand its dynamic team in the travel industry. Join a multicultural and vibrant environment where your contributions will make a difference in connecting international travelers with accommodation suppliers worldwide.
Job Responsibilities:
As a Customer Support Advisor, your role will include:
* Understanding and identifying customer needs.
* Providing excellent customer service by listening, responding, and mediating between travelers and accommodation suppliers via email and phone.
* Clarifying inquiries related to services, payments, and technical requirements while ensuring accurate information and adherence to processes.
Requirements:
* Language Skills: Icelandic (C2 level) and advanced English.
* Communication: Excellent verbal and written interpersonal skills.
* Technical Skills: Proficiency with Office 365, CRM databases, and other internal platforms.
* Personal Attributes: Problem-solving mindset, motivated and goal-oriented approach, open to adapting to changing priorities and business processes.
* Experience: Previous experience in customer service or contact center environments is valued.
* Location: Availability to work from the office and from home (within 100km of the office).
* Affinity: Familiarity with accommodation platforms.
Contract Details:
* 38.5 hours/week (Monday to Sunday).
* Shift: 15:00-23:00h.
* Temporary Contract.
Benefits:
* Access to the Feel Good program, including Spanish lessons, quizzes with prizes, and free group activities like running, beach volleyball, roller skating, and more.
* Free private health insurance with a permanent contract.
* Flexible remuneration options for nursery school and transport post-probation.
* Multicultural and international working environment.
* Modern office spaces, well connected by public transport and near Westfield Glòries shopping mall.
* Free coffee daily and fruit weekly.
* Opportunity to join an industry-leading department with great potential for career growth.
* 3 weeks of initial training with ongoing personal coaching.
Join our team and play a crucial role in creating memorable travel experiences for customers around the globe