Role: Application Service Manager Contract type: permanent
Spain | Remote
At Sanoma, we are looking for a proactive and service-oriented Service Manager to help drive operational excellence across our Application Management landscape.
In this role, you will play a key part in ensuring high-quality IT service delivery, improving operational performance, and collaborating with international teams and partners across the organization.
Looking for someone who enjoys improving services, working with international teams, and driving operational excellence in a collaborative environment.
Own and coordinate end-to-end service delivery for Application Management services
Ensure service quality, performance, and continuous improvement across operations
Act as the main point of contact for stakeholders regarding service delivery matters
Monitor service KPIs, incidents, SLAs, and operational performance
Drive improvements in processes, governance, and user experience
Support a collaborative and customer-focused service culture across teams
3–7+ years of experience in IT Service Management, IT Operations, or similar roles
~ Strong stakeholder management and communication skills
~ Experience coordinating vendors or outsourced teams is a plus
~ Familiarity with ITIL or service management best practices is beneficial
~ Fluent English is required; Spanish is a plus
Experience in large-scale or regional/global service delivery environments
Knowledge of Application Management processes and governance
Experience working in remote/distributed teams
Fully remote role based in Spain
Opportunity to shape and improve service operations at scale
Please submit your CV in English. Sanoma Learning is the leading European learning company, serving over 20 million students in eleven countries. We offer printed and digital learning materials as well as digital learning and teaching platforms for primary, secondary and vocational education. By combining our educational technologies and pedagogical expertise, we create learning products and services with the highest learning impact. Digital Products With 650 colleagues spread over 60 teams across Europe, Sanoma Learning's Digital Products department contributes to our company's goal of helping students reach their full potential with our best-in-class learning solutions.
xbhjioe In our Product organization, you will join the largest cross-cultural community of Sanoma Learning and contribute to the digital transformation and future of education in Europe. Sanoma Learning is part of Sanoma, an innovative and agile learning and media company, impacting the lives of millions of people every day.