We are looking for an Operations Coordinator in our Madrid office!
Your main missions will be: Be the point of contact
for operational inquiries from partners, internal clients, and other stakeholders. Maintain a global vision
of partners’ operational priorities and propose improvements; oversee the consolidation of KPIs and dashboards. Act as
technical reference, ensuring proper documentation and operational processes. Resolve operational challenges
and guarantee alignment with the business partner. Manage sensitive situations
and direct escalations with partners and internal entities. Lead change management
requested by partners or KAM, communicating and adapting processes. Contribute to the development of
new operational processes
and support contract implementation (training, execution, and monitoring). Collaborate with Account Managers to ensure alignment between partner needs and operational capabilities. Maintain continuous oversight of activity, KPIs, and critical topics (goodwill gestures, major losses, significant events). Prepare and present materials
for operational committees.
✔️
Your profile Bachelor’s degree in IT, Business School, or Engineering. Initial experience with a solid understanding of claims management. Ability to engage in hands-on tasks while maintaining a strategic perspective. Experience working in international and matrix-based environments. High level of English proficiency (spoken and written). Knowledge of the insurance or travel assistance sector (desirable but not mandatory).
What we provide Immediate incorporation into an international working environment. Full time, split shift (Monday - Thursday) and intensive shift (Friday). Flexibility in start time. Permanent contract. Hybrid work model (initially there will be a 100% on-site period for training and adaptation to the position). Competitive salary + Meal Vouchers. Well communicated workplace: Plaza Castilla metro station. Discount Club for you and your family members.
Europ Assistance es una empresa consolidada, parte del Grupo Generali, dedicada a cuidar de las personas desde 1963. Ofrecemos asistencia en más de 200 países a través de una amplia red de empresas proveedoras y centros de asistencia. Nuestra misión es acompañar a personas y empresas del estrés a la tranquilidad, en cualquier momento y lugar. La visión de nuestros/as 12.000 empleados/as es ser la empresa de cuidados más fiable del mundo. En España operamos desde 1977, siendo pioneros en asistencia en viaje. Hoy, ofrecemos soluciones en una amplia gama de servicios: seguros de viaje y asistencia médica, asistencia en carretera y movilidad, hogar y estilo de vida, salud, cuidado de personas mayores y servicios personalizados. Como empresa y compañía empleadora responsable, aplicamos el principio de igualdad de oportunidades en todos nuestros procesos de selección, valorando únicamente las competencias personales y profesionales. Fomentamos la diversidad, el crecimiento profesional, el bienestar personal y un entorno de trabajo inclusivo y accesible. You live, we CARE.