Main Functions
To carry out correct operating procedures under the direction of the FO Manager. To be fully conversant with posting and charging procedures for connected calls. To take messages in writing and ensure their delivery. To maintain good working relationships with all departments. To assist guests with internet access challenges. To handle emergency requests promptly and efficiently. To report faults in telephone, internet, TV systems, and facsimile to the relevant authorities. To keep the daily information sheet and board updated, ensuring proper handover of information. To comply with hotel rules and maintain high standards of personal appearance and hygiene. To perform additional duties within the scope of the position. To assist with system faults and prevent unauthorized use of telephone equipment. To be familiar with fire and emergency procedures and assist in training staff accordingly. To support housekeeping with reporting faults and message lights.
Additional Responsibilities:
* Assist in reception and concierge as needed.
Requisitos
Previous service experience in a luxury hotel. Knowledge of computers and systems. Proficiency in Spanish, Catalan, and English. Excellent communication skills. Strong guest service orientation. Flexibility to work on weekends and various hours.
#J-18808-Ljbffr