Actualizado 24/01/2024
1. Internataional company.
2. Located in Barcelona.
¿Dónde vas a trabajar?
International company located in Barcelona.
¿Qué harás en tu nuevo puesto?
* Demonstrate strong ownership on committed tasks.* Responsible for managing escalations within the GTS Function Onsite scope.* Responsible for monitoring service quality according to KPI's, creating reports, and data analysis. * Proactively identify gaps, propose improvement actions, and explore solutions.* Suggest or create valuable documentation articles.* Input into team meeting agenda and coordinate operational tasks and BAU. * Be available to support users and provide constructive feedback.* Build profitable relationships with vendors and third-parties, with the ability to negotiate and procure, aligned with budget control.* Maintain confidentiality when dealing with sensitive or personal issues.* Participate in Interviews, lead operational meetings, and project management.
¿A quién buscamos (H/M/D)?
* Knowledge of Windows 10, MacOS, networking components, services, inventory tools, deployment software, endpoint management consoles, and user profiles. * Experience coordinating projects such as HW or SW implementation, office moves, assets lifecycle, etc. especially if at international level.* Expertise and interest in Audio-visual and videoconferencing equipment, especially Crestron and MTR devices. Including supporting corporate live events.* Experience with Service ticketing and Inventory tools (GSD, Jira).* ITIL Oriented, ITIL v4 is positively valued. * Ability to innovate and develop creative and efficient solutions (I+D).* Programming and scripting knowledge for automating is very valued.
¿Cuáles son tus beneficios?
Oportunidades de carrera y desarrollo profesional.