(native Finnish) Chat Support Consultant, crypto (Remote)
Who we are
SupportYourApp is a general Support-as-a-Service leader partnering with tech companies and industry leaders in more than 30 countries since 2010.
What you will do
- Deliver high‑quality customer support in crypto trading via live chat and email, promptly addressing inquiries and complaints
- Build strong and lasting customer relationships
- Keep up with evolving tools and technology
- Handle sensitive customer data with care and security
- Apply the latest customer happiness practices
- Maintain deep understanding of client solutions and meet KPI
- Work in a fast‑paced environment requiring strong focus, commitment, and adaptability to different shifts including weekends and holidays
- Communicate with developers and cross‑functional specialists
What you need to succeed in this role
- Native Finnish speaker and excellent English communication skills (at least C1 level)
- At least 6 months of live chat support experience, preferably in crypto or financial services
- Basic financial knowledge or payment/banking experience is preferred
- Crypto industry knowledge is a plus
- CRM experience in Salesforce is an advantage
- Strong analytical thinking and research skills
- Positive, proactive and responsible attitude
- Personal computer (at least 8 Gb of RAM) with a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)
Benefits
- Flexible schedule
- Opportunity to cooperate fully remotely
- Inclusive international environment
- Compensation in USD
- Rewards for referring friends
- Balance between project workload and personal time, with internal health policy
- Responsive leadership interested in your development and long‑lasting cooperation
- Greenhouse conditions for self‑development
- A culture built on trust, with no time‑tracking requirements
We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.
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