Viking Travel Care is looking to strengthen our operations team with professionals with long experience from travel insurance assistance case handling and operations.
We are looking for candidates who for a temporary period can assist us with case handling and other operative tasks.
Responsibilities and tasks
* Case handling all types simple medium heavy
* Handling medical transport cases and repatriations
* Support and knowledge sharing with colleagues
* Training of colleagues
* Operational supervision tasks management etc
Required qualifications
* Minimum 3 years experience in travel assistance
* Can handle all types of travel insurance assistance cases including repatriation
* Norwegian or Danish fluent verbally and in writing
* Fluent English verbally and in writing
* Familiar with reading and interpreting insurance conditions
* Experience with supervision and/or shift management is a plus
* Experience from training and coaching colleagues/staff
* Good user of IT systems and can quickly learn new systems.
Personal abilities
* You have a structured approach and get things done
* You have excellent prioritization and delegation skills
* You communicate well and have good people skills
* You see solutions instead of problems and have a flexible mindset
* You thrive in an environment of rapid and continuous change
* You are not afraid to make decisions and comfortable with giving feedback
* You are used to reading and following work instructions and procedures
Practical information
* Position: Senior Assistance Coordinator / Transport Coordinator / TBD
* Position type: Fulltime (part‑time can be considered)
* Work hours: 24h rotation but mainly day-evening-weekend
* Contract period: 4-12 months
* Workplace: Remote
* Travel to Spain for training or when needed must be expected
* Start date: As soon as possible / to be agreed
Interested in long term position in Spain instead
If you are planning to relocate to Spain we have fulltime continuous contracts for employees working from our locations in Spain (Torrevieja and Fuengirola).
The tasks and qualifications will be the same as above but the contract will be fulltime and Spanish based.
We offer practical help and compensation for your relocation.
If you have any questions you are welcome to contact.
Cristina F. Blanco Operations Manager Travel Care
phone:or
e-mail:
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