Nickel Madrid, Community of Madrid, SpainJoin or sign in to find your next job
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Gestor Front & Back Office NICKEL
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NickelNickel Madrid, Community of Madrid, Spain2 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.About NickelNickel is a startup belonging to the BNP Paribas Group. Our mission is to fight financial exclusion through a simple, face-to-face, accessible service. We offer an account open to everyone, without income conditions or ties. Currently, we have nearly 850 employees across Paris, Nantes, Madrid, Lisbon, Brussels, and Berlin, in a young, dynamic, multicultural environment.What we doWe provide a payment account with a national IBAN and a Mastercard debit card, accessible at local lottery shops or tobacconists without leaving the neighborhood. This unique business model has over 4 million clients and more than 12,000 sales points.In Spain, Nickel launched in 2021. We are experiencing significant growth, with 2,300 Nickel points nationwide. If you want to be part of this exciting journey, keep reading.Position DetailsMissionThe role involves contact with internal and external stakeholders to address department priorities based on needs such as:
Responding to customer or sales point requests,Phone campaigns:
prospect outreach for acquisition or portfolio analysis,Administrative tasks,Specific missions like database cleaning, testing development tools, etc.,All activities must comply with our procedures and controls.ResponsibilitiesHandle and resolve requests or complaints received through various communication channels,Promote our services,Contribute to achieving quality and productivity goals,Analyze, monitor, and escalate irregularities,Perform administrative and control tasks,Proactively participate in process improvements,Participate in cross-functional projects as requested.RequirementsLanguages:
English and French are valued,SkillsTechnical skills:
Google environment, Microsoft Office 365,Interpersonal skills:
Active listening, customer orientation, teamwork, attention to detail, creativity, problem-solving.BenefitsMeal and transportation allowances,Pension plan, health insurance, life insurance,Training programs, career plans, internal mobility opportunities nationally and internationally,Inclusion and diversity initiatives, employee communities, corporate volunteering, flexible compensation, hybrid remote work (47%), 28 days of vacation.BNP Paribas Group in Spain is committed to equal opportunity employment and actively promotes diversity and inclusion, ensuring non-discrimination based on age, disability, gender identity, marital status, pregnancy, race, religion, sex, or sexual orientation. We believe diversity fosters creativity and efficiency, enhancing performance and productivity. When qualifications and skills are equal, preference is given to the less represented gender at that level, reflecting society and our clients.
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