Overview Atento is one of the top 5 global providers of customer relationship management and business process outsourcing (CRM/BPO) services and the leader in Latin America. We are leading a Business Transformation Outsourcing (BTO) process, combining advanced technology with the human touch to revolutionize the customer experience (CX) between brands and consumers worldwide. We are present in 17 countries and have more than 110,000 employees in over 100 customer relationship centers around the world, serving more than 400 clients.
About the job:
As a Junior CX Strategy Consultant, you will support the development of customer experience strategies that align with client business goals. You will assist in market research, data analysis, and preparation of business cases to drive customer-centric transformation. Working closely with senior consultants and cross-functional teams, you will contribute to strategic recommendations and help implement innovative CX solutions.
Key Responsibilities Research & Analysis: Support market research, customer insights gathering, and competitive benchmarking.
Strategy Support: Assist in developing CX recommendations based on data analysis and industry best practices.
Business Case Preparation: Contribute to ROI analyses and strategic justifications for CX initiatives.
Client Engagement Support: Help prepare workshop materials, document insights, and assist in client presentations.
Collaboration: Work with internal teams (design, technology) to align CX strategies with execution plans.
Requirements Bachelor's degree in Economics, Business Administration, Engineering or related fields.
Previous experience in process analysis, business consulting, organisational transformation or CX‐focused roles (industry, strategy consulting, internal transformation departments).
Advanced knowledge of Excel and PowerPoint, with capability to model data and build structured, visually appealing presentations.
Familiarity with process analysis methodologies (e.g., BPMN) and experience in business case development.
Strong analytical, structured and results‐oriented mindset; excellent verbal and written communication skills in Spanish and English.
Ability to work in fast‐paced environments and with multidisciplinary teams.
What we offer Exciting opportunity to build the latest tech solutions for the biggest companies in the world
Permanent Contract
Full time job with hybrid model
Seniority level Associate
Employment type Full-time
Job function Consulting
Industries Outsourcing and Offshoring Consulting
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