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Would you like to work in a leading company?
Would you like to join an international atmosphere and being involved in projects across Europe and with impact worldwide having the opportunity to consolidate your career?
Description of role and responsibilities
As a IT Reporting Consultant, your primary responsibility will be to leverage your expertise in ServiceNow platform and technical reporting tools to develop and maintain robust reporting solutions for various stakeholders within the organization. You will collaborate closely with business analysts, developers, and end-users to understand reporting requirements, design efficient reporting solutions, and ensure data accuracy and integrity.
* Requirement Analysis: Work closely with business stakeholders to understand their reporting needs and translate them into technical requirements.
* ServiceNow Expertise: Utilize your in-depth knowledge of the ServiceNow platform to develop custom reports, dashboards, and analytics solutions tailored to business requirements.
* Technical Reporting Tools: Leverage technical reporting tools and technologies such as SQL, Power BI, Tableau, or other similar tools to extract, transform, and visualize data from ServiceNow and other relevant data sources.
* Data Integrity: Ensure the accuracy, consistency, and integrity of data used in reporting by implementing data validation processes and maintaining data quality standards.
* Report Automation: Implement automation where possible to streamline reporting processes, improve efficiency, and reduce manual efforts.
* Documentation and Training: Document reporting solutions, data models, and processes for knowledge sharing and provide training to end-users on how to use and interpret reports effectively.
* Troubleshooting and Support: Provide technical support to end-users for reporting-related issues, investigate and resolve data discrepancies, and optimize reporting performance.
* Continuous Improvement: Stay updated on the latest features and updates in the ServiceNow platform and reporting tools, and proactively identify opportunities for improving reporting capabilities and processes.
Education degree & technical experience
* Bachelor's degree in Computer Science, Information Technology, or related field.
* ITIL Foundation Certification (preferred).
* ServiceNow Certified Implementation Specialist (preferred).
Experience/Technical knowledge
* Minimum of 2-3 years of experience working with ServiceNow in reporting topics.
* Demonstrated ability to meet service level agreements, ensure efficient use of ServiceNow, and drive data-driven decision-making through reporting.
* Expertise in creating and managing reports and dashboards within and outside of the ServiceNow platform.
* Experience collaborating with internal teams and external vendors.
* Strong project management skills, including the ability to work on ServiceNow-related projects and initiatives.
* Previous experience providing training and support to end-users and IT staff.
* Documentation skills to develop and maintain process, procedure, and policy documentation for ServiceNow.
* Budget management experience related to ServiceNow costs and cost optimization.
Language: High Level English (Reading/Writing/Conversation)
Within our benefits as employee, we provide:
* Competitive salary + variable compensation
* Flexible entering hours
* 30 working days of holidays
* Annual training Plan
* Professional Certifications
* Mercedes Benz Group Services benefits (Renting plans, fruit in the office)
* 60% Mobile work
* Nivel de antigüedad
Intermedio
Consultor/a Comercial RRHH IT (Professionals)
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