At frog, we help businesses transform how they connect with their customers. As part of the frog Customer First community within Capgemini Invent, you will work at the intersection of strategy, business, and customer experience, helping organizations design and execute customer‐centric transformations.You will support our clients in initiatives related to digital marketing, CRM, e‐commerce strategy, commercial and service models, customer experience, brand, and content, always with a strong business and transformation mindset.We are looking for Consultants with experience in Customer Experience and Business Transformation projects to join our team and work on complex, high‐impact engagements.
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Participate in customer experience and customer transformation projects, from diagnostic to execution.Analyze customer journeys, commercial and service models, identifying pain points and opportunities for improvement.Collaborate in the definition of CX strategies, target operating models, and transformation roadmaps aligned with business objectives.Work closely with multidisciplinary teams (strategy, design, technology, data) to deliver end‐to‐end transformations .Contribute to project management activities, including planning, coordination, and follow‐up of deliverables.Support business development activities such as proposals, presentations, and client materials .
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You have 1.5 to 3 years of experience in consulting, preferably in Customer Experience, Customer Transformation, Digital Strategy, CRM, or related business areas .You have experience participating in or managing consulting projects, with exposure to client interaction.You are comfortable working in international environments and have a good level of English (written and spoken).You have a customer‐centric mindset and interest in business and service transformation.Experience in CX, CRM, digital marketing, e‐commerce, or commercial transformation initiatives .Exposure to Customer Journey Mapping, service design, or CX measurement frameworks.Knowledge of CRM platforms, marketing technologies, or digital ecosystems.Academic background in business, engineering, economics, or similar disciplines.
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Be part of Capgemini Invent's strategic consulting practice, within the frog Customer Experience team .Work on international projects across a variety of industries.Collaborate in a multidisciplinary environment combining strategy, design, data, and technology.Hybrid telework policy, supporting work‐life balance.Competitive social benefits : meal vouchers, life insurance, medical insurance, childcare vouchers, among others. xugodme Structured career path and professional development, with access to training and learning programs.