To satisfy, in accordance with the hotel's quality standards, the needs of the guests by offering a service of excellence.
Responsibilities And Tasks
40 hours per week
To offer the highest standards of service to the guests.
* Perform in a qualified manner, with initiative and responsibility, the reception of guests and all related tasks.
* Perform customer service tasks at the reception desk.
* Carry out tasks related to the occupation and sale of rooms (Reservations, check-in, and check-out).
* Handle invoicing, collections, and foreign currency exchange.
* Receive, process, and direct customer complaints using the SEDAS approach.
* Collaborate with and substitute for the head of Reception in their tasks.
Concierge
* Provide assistance and information to customers with initiative, autonomy, and responsibility, including administrative tasks.
* Attend to customers in concierge services.
* Inform customers about hotel services.
* Perform customer service tasks for requested services.
* Receive, process, and direct customer complaints to the appropriate services.
Knowledge And Experience
* Diploma in Hotel Management and/or Tourism, Intermediate Level Training Cycle in Hotel Management.
* Experience with PMS Opera.
* Basic knowledge of office automation.
* High proficiency in English, Spanish, and other languages.
* Minimum 2 years of experience in similar or higher-category hotels.
Skills For The Performance Of The Position
* Problem-solving and decision-making skills.
* Service orientation and excellent organizational skills.
* Positive attitude and excellent communication skills.
* Good presence.
* Ability to work as part of a team.
* Able to work under pressure and remain calm in difficult situations.
* Availability to work flexible hours.
* Dynamic personality.
* People skills.
* Barcelona Ambassador.
The hotel offers continuous training, uniform cleaning, meals per shift, a locker, and being part of a passionate hospitality team committed to genuine guest service.
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