Time type Full timeposted on Posted 2 Days Agojob requisition id R143350APM Terminals APM Terminals plays an important role in enabling the global Maersk Ocean and Logistics network as well as serving other Shipping Lines, Beneficial Cargo Owners, Freight Forwarders, intermodal logistics providers and integrating with a wide variety of local port authorities, customs and government bodies across our global network of transhipment, import and export gateway terminals.In support of the broader Maersk strategy, we are accelerating the transformation of our business from a portfolio of independently operated terminals into a safer, better, bigger global terminals operatorWe Offer:
This is an exciting career opportunity in an international, challenging business setting known for diversity and high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized, and well rewarded. We are looking for a dynamic and experienced IT/OT Support Engineer responsible for the monitoring of the Terminal IT Health checks related to IT infrastructure. Network, Storage & Compute and Service Request & Incident Management L1 & L2.This role requires full-time presence at the workplace and is
100% onsite .Principal AccountabilitiesProvide
end-user support services, including but not limited to Office applications, desktops, laptops, printers and mobile phones.Provide support, conduct maintenance,
resolve incidents and implement change for local IT infrastructure services and assets, requiring hands-on interaction. Including, but not limited to datacenter racks, cabling, network and server equipment.Provide
support, conduct
maintenance, resolve
incident
and implement
change
for local IT/OT infrastructure services and assets, requiring hands-on interaction. Including but not limited to
CCTV/Radio/OCR equipment, biometric readers, radio equipment and Vehicle Mounted Terminals .Support the regional IT service delivery team
when they require hands-on
onsite
IT/OT support for incident and change management.Install and replace
end-user and IT/OT infrastructure
hardware
devices .Resolve incidents
within agreed service levels.Provide
technical expertise for IT projects, including system upgrades, migrations, and deployments.Perform
routine maintenance
tasks.Contribute to and maintain the
IT support knowledge base
with detailed troubleshooting guides and solutions.Conduct and help on
Root Cause Analysis (RCA)
and problem solving.Data CenterSupport and maintain the datacenter, server and storage environment.Implement and execute remote datacenter
monitoring .Resolve datacenter, server and storage
incidents within agreed SLA’s .Ensure
optimum health and operation
of datacenter and storage systems and environment.Ensure
full compliance to cyber security
configurations and standards.Critical Qualifications/ Skills / ExperienceIT Engineering / Telecommunications education.Knowledge in VMWare.Network and communication knowledge (CISCO Certified is a plus)ITIL Knowledge/Certificate.Good verbal and written communication skills in English.Learning & Career OpportunitiesIn this position, the incumbent will have an opportunity to acquire skills and knowledge in the following areas:
Secure network infrastructure based on SDWAN definitionData Center infrastructureWork with regional (AFR & EUR) and global teams across the globeRelevant next career steps might be:
Project ManagementService ManagementBusiness AnalystL3 SupportRegional Global Support#LI-SS1Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com .
About Us
A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. For more information click here.
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