TP is looking forCustomer Service and Technical Support Advisor with English
Purpose of the role:
We would like to have experts to become ambassadors of our brands in the coffee and culinary world according to our Client reputation and status.
We would like our experts to provide 360 º support to all our brands in presales and aftersales scenarios, (including physical stores and e commerce ), basic technical support for troubleshooting and backoffice tasks.
* Spoken and written communication in English
* Listening and understanding capacity
* Empathy (Understanding others)
* Customer focus
* Problem solving and Technical learning
* Integrity and trust
* Conflict management
Desirable experience
* Digital (User level)/ e-commerce user.
* Cross-Selling Up-Selling.
* Social Media User
* A plus if they have previous experiences in services in store attending consumer´s on these product categories
* 38.5h/week, rotating shifts from Monday to Friday, from 08.00 to 18.00
* Referral Program:
Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project).
* Individual career plans with the potential to grow within the company, our team is continuously expanding and new opportunities are open often.
* Excellent work environment and team building activities in a dynamic and international environment.
Diversity, Equity & Inclusion
TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.
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