Role - Telecommunication Engineer
Location - Remote, Spain
Type - Permanent
Job Description:
Experience and specialization (more than 10 years)
* More than 10 years as NOC Technician with knowledge in Transport networks: SDH, DWDM and advanced optical networks (photonic meshes).
* Experience in equipment and technologies from manufacturers such as Huawei and Nokia.
* Extensive experience in Tier 1 technical support (NOC), with deep knowledge in transport network management for large operators.
* Solid knowledge of support and operation processes defined by Telefónica in the Transport area.
* Proficiency in technologies such as OTN, GMPLS, optical protection (1+1, MSP, SNCP), and customer circuits (E1, STM, GE, 10o/400GE, etc.).
* Ability for fault analysis, diagnosis, troubleshooting and solution proposals for complex incidents.
Functions
* Level 1 incident management in transport networks, diagnosis and troubleshooting.
* Activation and monitoring of circuits and services in SDH and DWDM technologies.
* Management of customer complaints and support to field teams.
* Network quality analysis, error reporting and proposal of corrective actions.
* Shift coordination and continuous technical support in 24/7 environments.
Tools
* Activity reception and incident management systems: GRI, GEISER, MAR/Genesys.
* Network Management Systems (NMS): Huawei and Nokia.
* Case escalation to Vendors: GRI, Telefónica internal mail, etc.
* MS Office: Excel, PowerPoint, Word, Power BI, etc. For KPI analysis and reporting.