Role Purpose
To serve as the primary point of contact for users, efficiently managing routine and non‑routine IT incidents, problems, and service requests, providing effective first‑level support to ensure minimal disruption to business operations.
Do You Have What It Takes?
- You have 6+ months of tech support experience in ICT, BPO, or Shared Services
- You’ve worked with ServiceNow and know how to manage tickets efficiently
- You’re skilled in Active Directory, Windows OS, Exchange, and basic networking
- You communicate clearly and troubleshoot with confidence
- You might have retail experience—and if you do, that’s a big plus!
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