DESCRIPTION
This role is a unique opportunity to work in some of the most cutting edge data centers in the world. Amazon data centers are large-scale high-density centers where you will be working on changing the face of Cloud technology in the region.
As a Data Center Technician, you will work as part of the Operations team whose primary responsibility is the maintenance and upkeep of the data center infrastructure. You will be the primary point of contact for both internal customers (for example: Network Engineers, Systems Engineers, Software Developers, Database Engineers, Technical Operations) and external customers (Hardware Vendors, Contractors, Service Providers among others).
Key job responsibilities
* Working to meet SLA's against assigned trouble tickets via a directed workflow
* Being first line touch point for hardware troubleshooting and technical issues
* Performing regular server hardware repairs(drives, motherboards etc)
* Carrying out routine network, server hardware and OS related repairs
* Working with cross-functional teams on a regular basis to complete routine work
* Engaging with Smart Hands in EU Regional POPs
* Adhering to security and safety best practices in the data center
* Participating in Data Center power & cooling events
* Participating in team meetings for metric analysis and daily/weekly goals achievement
* Identifying and help create documentation for use globally
* Identifying and help create process improvements relevant to the data center environment
* Performing server upgrades, rebuilds, scheduled works as required
* Interacting with third party vendors & contractors
* Contributing to the development of other team members
BASIC QUALIFICATIONS
* Knowledge of IT system hardware and network concepts
PREFERRED QUALIFICATIONS
* Knowledge of TCP/IP networks
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