Do you want to develop your career in the hospitality and wellness field and be part of the team that creates exceptional guest experiences at METT Barcelona?
At METT Barcelona, a 5-star hotel located in an elevated and peaceful setting with breathtaking views, we offer more than just a workplace: we offer a lifestyle.
With its unique design, warm and personalized service, and exciting wellness and hospitality concepts, our hotel is a place where people feel inspired, valued, and supported.
Join METT Barcelona and become part of a team that delivers unforgettable spa and wellness experiences in a luxury environment.
Your mission:
As a Front Desk Trainee, your mission is to support the Spa Reception team in providing an exceptional and personalized experience to our guests. You will be one of the first points of contact for spa visitors, ensuring smooth daily operations, efficient reservation management, and outstanding customer service.
Your tasks will include:
* Welcoming and assisting spa guests with professionalism and warmth
* Managing spa reservations, appointments, and guest inquiries
* Supporting daily spa reception and front desk operations
* Assisting guests with information about treatments, facilities, services, and products
* Coordinating appointments and schedules with therapists to ensure a seamless guest experience
* Handling phone calls, emails, and reservation requests efficiently
* Processing guest check-ins, check-outs, and payments when required
* Ensuring reception and waiting areas are clean, organized, and well presented
* Handling guest requests and helping resolve any concerns promptly and professionally
* Supporting administrative and operational tasks related to Spa Reception
What we're looking for:
Education: Pursuing a degree in Hospitality, Tourism, Wellness, Business Administration, or a related field.
Skills: Strong communication and interpersonal abilities. Customer-oriented mindset with excellent attention to detail. Well organized, proactive, and eager to learn. Comfortable using digital tools and reservation systems.
Languages: Fluent English and Spanish are required.
Other: Passion for hospitality, wellness, and teamwork. Previous customer service, reception, or hospitality experience is a plus but not mandatory.
Why us?
Be part of an iconic hotel in the city: Work in a renowned hotel known for its excellence and luxury.
Join an exciting new project: The hotel was fully renovated and relaunched last September.
Competitive compensation: Enjoy a fair stipend and valuable on-the-job training.
Career growth opportunities: Gain exceptional development and advancement possibilities, including professional hospitality and wellness training.
Dynamic work environment: Collaborate with a passionate team and contribute to delivering outstanding guest experiences.
If you're ready to be part of an exceptional team and gain hands-on experience in luxury hospitality and wellness, apply now!