At Jet2.com and Jet2holidays we are all Customer Helpers responsible for creating memories and ensuring our customers Have a Lovely Holiday. Reporting to the Head of Ground Operations Spain & Portugal & Morocco, the Spain & Portugal Senior Executive - Airports Operations Delivery will be part of the team responsible for supporting Jet2.com colleagues based in Spain & Portugal.
In this role you will be responsible for the development of improvements to processes at both a head office and local level, with duties specifically to help the destination Airport teams deliver a VIP Customer experience. This will be achieved by having a clear focus on colleague support and team administration – main responsibilities include but are not limited to:
Support & Administration
- Act as the first point of contact between Head Office and destination teams
- Support senior stakeholders with meetings, presentations and operational reporting
- Track key projects and ensure delivery against timelines
- Coordinate logistics and materials across the network
- Maintain SharePoint and ensure high-quality, consistent documentation
- Arrange team travel and support ad hoc requests
Resource Planning, Rostering & Recruitment
- Support planning of headcount and resources across multiple stations
- Monitor spend and support budget control, including invoice approvals
- Assist Managers to ensure the resource plan / op ex remains within budget
- Monitor KPIs, productivity and operational performance
- Act as a point of contact with Head Office for escalations and compliance
- Support the full seasonal colleague lifecycle, from recruitment through to onboarding and performance monitoring
What you'll need
- Fluent in English and Spanish
- Strong administration, organisation and communication skills
- Experience with rostering and operational planning
- Analytical mindset with strong problem-solving ability
- Experience with SharePoint, Dataverse or similar systems
- Ability to improve processes using Microsoft tools (Power Automate, Forms, Power Apps)
- Microsoft Power Platform Fundamentals (PL-900) or similar
What we're looking for
- Customer-focused with a proactive mindset
- Reliable, versátil and comfortable to take on the demands of a role which is accountable for 7-day operation
- Adaptable and resilient in a fast-paced environment
- A strong team player and ambassador for Jet2.com and Jet2holidays
Additional Information
- Based in Alicante Airport (Terminal 2)
- Some travel required across Spain & Portugal
- Occasional evening/weekend work in line with operational needs
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