Overview Implementation Consultant - Fiix Software role at Rockwell Automation. Fiix is on a mission to build better maintenance teams by connecting customers to the tools, resources, and technology they need to join the future of maintenance. We help our customers drive better outcomes with easy-to-use, AI-driven maintenance software, an open ecosystem, pre-built integrations and the industry expertise they need for maintenance success.
Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. This acquisition allows Fiix to offer our employees the best of both worlds.
As an Implementation Consultant you will help our clients implement and adopt the Fiix CMMS throughout their organisation through onsite and remote consultation sessions. You will train clients\' employees on product functionality, communicate information about the implementation process, and guide and support our clients through each project milestone until successful launch of their new software is achieved.
You will report to the Manager located in Canada.
Responsibilities Be a sole or primary contact for clients during the implementation phase of their journey
Help clients take full advantage of our industry-leading technology and deploy solutions to encourage end-user adoption, minimize time to value, and support expansion over time
Engage directly with clients to understand requirements, identify success factors, develop best-fit solution designs, and configure the CMMS to meet needs
Manage client expectations; identify implementation risks, capture and disseminate key project decisions, and control project scope, quality, and timeline
Develop and deliver client training programs, including training materials (documents and videos)
Assist clients with data collection, loading, and configuration
Develop client reports and dashboard KPIs and widgets
Support system integrations between Fiix and ERP systems
Record project progress and store artefacts in a central repository
Collaborate with teammates to identify CMMS and implementation best practices
Help train new Implementation Consultants
Travel up to 40% of the time
Measure of Success : customer feedback, use percentage, contribution to team projects
The Essentials – You Will Have Bachelor\'s Degree required
The Preferred – You Might Also Have 1+ years experience in a software implementation role; SaaS and CMMS software experience
Prior experience in the Maintenance and Reliability industry considered an asset
Prior experience translating customer requirements into workable software solutions
Prior experience in Project Management leading small and medium software implementations; including experience developing work-breakdown structures and managing project plans
Valid driver\'s license and Passport
Proficiency in German and English
What We Offer Comprehensive mindfulness programs with a premium membership to Calm
Volunteer Paid Time Off after 6 months of employment for eligible employees
Volunteer and donation matching programs
Employee Assistance Program
Wellbeing programs through our OnTrack program
On-demand digital course library for professional development
Other local benefits
At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you\'re excited about this role but your experience doesn\'t align perfectly with every qualification, we encourage you to apply anyway.
Job Details Seniority level : Entry level
Employment type : Full-time
Job function : Information Technology
Industries : Automation Machinery Manufacturing
Remote
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