Job description:
The Opportunity
Centralize the relation with the Integral Customers and Distributors in the order to cash process (orders, deliveries, returns, claims and bad debt) and solve any issues to achieve the objectives fixed in terms of service and receivables.
What you'll get to do
Centralize the relation with the Italian Customers in the order to cash process
Review and provide information about the situation of their orders
Deal with EDI/ SAP/e-mail orders
Review and provide logistic or descriptive information of products
Inform the customer of the out of stock that affects the orders
Tasks within the Order & Delivery management process
Unblock the EDI orders, in EDI workflow and solve the problems to be able to create the sales order
Review and unblock the orders for delivery
Delivery issues/delay management
Modify orders and deliveries
Interlocutor with Delivery Monitoring (Logistics) for delivery issues Follow-up and management regarding faults
'Transport' management
Group deliveries to be prepared and shipped together to the customer.
Transport follow-up with Delivery Monitoring
Claims management
Claim reception and analysis
Creation of Credit/Debit note in the system and register customer complaints
Customer relationship
Day to day communication and provide solutions to customer requests
Analyze and share functional KPIs with customer to detect improvement areas.
We'd love to meet you if you have
Experience: minimum 2 years in a similar job
Education: University Degree
Languages: French native or professional. Dutch or Flemish, English and spanish fluent
Competencies:
Good communications skills
Analytical skills
Ability to listen and active problem-solving skills
Good interpersonal skills
Ability to handle pressure and workload
Specific Knowledge required: OTC processes, SAP, Excel and Powerpoint
A few things you'll love about us
An entrepreneurial, creative and welcoming work culture
A competitive compensation & benefits package
Hybrid work policy
On onsite gym and restaurant
Nivel de antigüedad
Ejecutivo
Tipo de empleo
Jornada completa
Función laboral
Atención al cliente
Sectores
Comercio al por menor de artículos de lujo y joyería