Support Engineer IT Service 2nd Level (m / f / d)Risk protection, pensions, art, classic cars :
we are excellently positioned in a wide range of insurance sectors. Always close to people, personally and digitally. Our team brings tradition and modernity together - with the highest quality of service and preferably with you as a reinforcement. We look forward to receiving your application - &Go.Your benefits at HelvetiaCompany pension plan :
Your fully employer-financed protection for the futureFlexible, mobile working :
Flexible 38-hour week, up to 60% mobile working & flexitime accountVacation :
30 days annual leave, additional days off (24.12. + 31.12.) & special leave days for specific occasionsTop transport connectionsEmployee conditions and benefits :
Job bike / bicycle leasing, employee discounts & much moreCanteen at the head office for breaks with the best food & free coffee specialtiesPromotion & further training :
Whether a specialist or management career, we support your further developmentHealth :
Company sports and subsidized health measuresBenefits may vary depending on location and positionThis is how you support usAs a Support Engineer (m / f / d) you will support our teams at their workstations and assist them with our applications, especially Microsoft 365, peripherals and host applicationsRoutinely provide our employees with suitable IT when they join and leave the company and when there are changes within our organization and authorize them to use itSupport us in configuring mobile device management solutions and other applications and maintain them conscientiouslyRegularly maintain and continuously develop our IT service management toolsExpertly receive and document fault reports, initiate solutions through detailed fault analyses and coordinate service providers for software and hardwareIndependently manage (sub-)projects in IT operations, develop processes and drive their optimization with new impulsesThis is how you enrich our teamsCompleted IT training with relevant professional experienceExpertise in IT service management, such as ticket, asset and change managementKnow-how in system support, in Microsoft 365 or Windows and corresponding operating systems such as Windows Server or Windows ClientIdeally familiar with networks, Active Directory, VM-Ware, ITIL 4 and software packaging and distributionStrong communication skills and enjoy working both independently and closely with colleagues and general agentsStrong hands-on mentality, plus a high level of commitment and sense of responsibilityPlace of work :
Frankfurt am MainType of employment :
Full-time / part-time, limited until 31.12.2026Career status :
Experienced professionalAre you interested?Take the first step and apply online, stating your salary expectations and earliest possible starting date. Please note that the salary estimates shown in the job portals may differ from the actual salary range.J-18808-Ljbffr
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