Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for a Project Manager.
Main duties:
* Provide support in the pre-sales tasks of assigned accounts: solution design, estimation, planning, and assumptions. Share with the project team the client's vision, objectives, and expectations.
* Assign and supervise team tasks, managing assignments, vacations, and absences during the project.
* Manage project progress to ensure deadlines, scope, and budget are met.
* Facilitate change requests to ensure all parties are informed of schedule and budget impacts.
* Provide visibility of project progress to the client and Customer Success Manager (CSM). Lead follow-up meetings and steering committees.
* Alert operations management of potential deviations. Establish communication and risk mitigation plans.
* Monitor all incoming and outgoing project documentation. Ensure project deliverables adhere to quality standards.
* Lead project demos for the client.
* Lead the resolution of issues arising from project implementation.
* Lead the relationship and pursue customer satisfaction regarding the project.
* Ensure project objectives are met. Evaluate the project afterward and identify successful and unsuccessful project elements.
* Responsible for sending customer satisfaction surveys regarding the project.
* Identify potential Up & Cross-Selling opportunities for the