Perfil buscado (Hombre/Mujer)
• Collaboration with cross-functional teams-including cloud engineers, architects, and project managers-to evaluate and fine-tune cloud infrastructures, ensuring alignment between IT strategy and business priorities.
• Spearheading cost efficiency and avoidance initiatives from concept through to implementation, operational handover, and closure.
• Driving innovation and streamlining global cloud infrastructure and services portfolio to enhance agility and performance.
• Collaborating extensively with cloud providers, internal stakeholders, senior executives, and IT professionals to ensure seamless delivery and alignment.
• Owning service performance metrics and customer satisfaction, maintaining service excellence across platforms.
• Managing and executing core support processes: incident resolution, change and problem management, service request fulfillment, SLA tracking, and reporting through dashboards and regular status updates.
• Delivering transparent and consistent performance reports to leadership, highlighting service outcomes and improvement areas.
• Taking charge of high-impact incidents, coordinating resolution efforts, and fostering clear post-incident communication among stakeholders.
• Navigating a matrixed organizational structure with resilience, demonstrating strong leadership, strategic communication, and solution-driven thinking.
• International company
• Professional development
• Bachelors´ degree or comparable qualification in Information Management, Computer Science, Business Administration, or related fields.
• 5-7 years of hands-on experience in cloud cost management, with a focus on identifying optimization opportunities across IT environments.
• Proven track record of 3-5 years in IT infrastructure service delivery, managing budgets, vendor contracts, and operational support.
• Certified FinOps practitioner with expertise in cloud financial operations and governance.
• Holds relevant ITIL certification, demonstrating proficiency in IT service management best practices.
• Familiarity with Agile methodologies and tools such as JIRA for task coordination and sprint planning.
• Solid working knowledge of cloud technologies and platforms-particularly Amazon Web Services (AWS) and Microsoft Azure.
• Skilled at building and maintaining vendor relationships to ensure efficient support delivery and feature development within budget constraints.
• Capable of working autonomously as well as collaboratively within team-oriented environments.
• Detail-oriented mindset crucial for delivering high-quality, reliable results.
Global chemical manufacturing company
• Become part of a innovative Swiss-based company at the forefront of specialty chemicals.
• Secure a long-term role with a permanent contract.
• Thrive in a positive workspace located in Sant Joan Despí, with a versátil hybrid setup-two days onsite, three days remote.
• Join a global network of tech-savvy professionals passionate about innovation.
• Be immersed in a collaborative and inclusive work culture that values respect and supports your growth.
• Utilize top-tier hardware and cutting-edge technology in your daily work.
• Take advantage of a robust budget dedicated to advancing your skills and obtaining certifications.
• Enjoy a comprehensive and well-rounded benefits package.
• Benefit from clear and transparent policies regarding compensation, incentives, and recognition.
📌 IT Service Delivery Manager
🏢 Michael Page
📍 Barcelona