Product Owner – Added Value ServicesCountry: Spain
Santander is looking for a Product Owner Added Value Services, based in our Madridoffice.
WHY YOU SHOULD CONSIDER THIS OPPORTUNITY
At Santander () we are key players in the transformation of the financial sector. Do you want to join us?
Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.
Santander is proud of being an organization where there are equal opportunities regardless of age, gender, disability, civil status, race, religion or sexual orientation.
WHAT YOU WILL BE DOING
As a Product Owner you will lead the definition, evolution, and deployment of Santander’s global Added Value Services (AVS) proposition. Ensure delivery of differentiating and tier-relevant experiences that enhance loyalty, engagement and customer lifetime value across markets. This includes designing the global AVS vision, coordinating feature delivery, and managing roll-outs with country teams and domain counterparts.
We need someone like you to help us in different fronts:
1. Define the end-to-end value propositions: from service vision to operating and tech models, with modular solutions aligned with Digital & Assisted Channel capabilities.
2. Systematically gather VoC with local teams and benchmark best-in-class added value services from other sectors.
3. Translate insights into globally relevant product improvements and innovations, with actionable break downs.
4. Drive prioritization within the global Digital & Assisted roadmap.
5. Lead agile governance, defining product epics and MVP scope to support progressive, value-focused delivery.
6. Lead the go-to-market and roll-out strategy of global features across countries.
7. Support local pre-sales, adoption plans, and commercial impact cases.
8. Define and track OKRs tied to loyalty, satisfaction, AVS usage, and business impact.
Requirements
Strong background in customer propositions, loyalty, or services with proven delivery in multi-market environments.
Ideally previous experience in customer tier-based services, loyalty, young value proposition (kid & teens) and/or micro-sole trader.
Strategic and structured thinker, excellent at translating business needs into scalable features, and managing agile delivery across countries.
Customer-obsessed, collaborative, and outcome-driven.
Fluent in influencing across global-local teams and cross-domain contexts.