Our client is seeking individuals who apply their innovation to drive both organizational success and personal growth. Join a company dedicated to ensuring a more secure world by connecting and protecting customers through inventive electrical solutions.
What You Will Experience In This Position
* Understand the challenges faced by prospects customers and the industry in relation to electrical CAD-driven software applications.
* Address customer issues via phone email chat and in-person communication.
* Oversee progress on customer cases raised to vendors and third-party providers.
* Build and deliver software solution training and professional services (online and in-person) for customer implementations.
* Create blogs videos podcasts and webinars to educate users and provide self-help resources.
* Suggest improvements to customer design and manufacturing processes in the electrical control systems market.
* Develop new solution definitions to meet customer challenges using electrical design and manufacturing applications.
* Ensure customer success through excellent interactions and experiences.
You Have
* A bachelor’s degree in electrical engineering computer science mechanical engineering or equivalent work experience.
* 3 years of relevant experience (5 years preferred).
* Fluency in English and Spanish with the ability to hold technical (engineering) conversations.
* Ability to travel an average of 25% of the time with the possibility of up to 50% and work remotely from home.
* Experience providing technical support training field support or applications engineering support for software applications. Implementation experience is highly preferred.
* Experience documenting requirements and proposing solutions preferably in the electrical or automation field. Any AutoCAD Electrical experience is a plus.
* Proficiency in Microsoft Office (Excel Word PowerPoint Access).
* Experience working with relational databases such as MS SQL E3. Series design suite or Oracle is an asset.
* Experience in programming or project management is a plus.
The Company
* A dynamic global reach with diverse operations around the world providing ample career opportunities and a chance to make an impact every day.
* A commitment to safer systems helping build a more sustainable and electrified world through innovative electrical solutions.
* A $3.3B company with a dedicated global team of over 11000 employees offering solutions across enclosures electrical fastening and thermal management.
* A strong emphasis on strengthening communities where our employees live and work with support for philanthropic activities through our matching program.
* Core values that drive us to deliver excellence for our employees and customers :
o Innovative & adaptable
o Committed to integrity
o Customer-focused
o Respectful and team-oriented
o Optimistic and energizing
o Accountable for performance
o Comprehensive benefits to support the lives of our employees.
Key Skills
Dhcp,SQL,Active Directory,VOIP,VMware,Customer Service,Windows,Trouble Shooting,Java,VPN,Sharepiont,hardware,Dns,Technical Support,Software Applications
Employment Type
Full Time
Experience
years
Vacancy
1
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