Our client is seeking individuals who apply their innovation to drive both organizational success and personal growth. Join a company dedicated to ensuring a more secure world by connecting and protecting customers through inventive electrical solutions.
What You Will Experience In This Position :
* Understand the challenges faced by prospects, customers, and the industry in relation to electrical CAD-driven software applications.
* Address customer issues via phone, email, chat, and in-person communication.
* Oversee progress on customer cases raised to vendors and third-party providers.
* Build and deliver software solution training and professional services (online and in-person) for customer implementations.
* Create blogs, videos, podcasts, and webinars to educate users and provide self-help resources.
* Suggest improvements to customer design and manufacturing processes in the electrical control systems market.
* Develop new solution definitions to meet customer challenges using electrical design and manufacturing applications.
* Ensure customer success through excellent interactions and experiences.
You Have :
* A bachelor’s degree in electrical engineering, computer science, mechanical engineering, or equivalent work experience.
* 3+ years of relevant experience (5+ years preferred).
* Fluency in English and Spanish, with the ability to hold technical (engineering) conversations.
* Ability to travel an average of 25% of the time, with the possibility of up to 50%, and work remotely from home.
* Experience providing technical support, training, field support, or applications engineering support for software applications. Implementation experience is highly preferred.
* Experience documenting requirements and proposing solutions, preferably in the electrical or automation field. Any AutoCAD Electrical experience is a plus.
* Proficiency in Microsoft Office (Excel, Word, PowerPoint, Access).
* Experience working with relational databases such as MS SQL, E3. Series design suite, or Oracle is an asset.
* Experience in programming or project management is a plus.
The company :
* A dynamic global reach with diverse operations around the world, providing ample career opportunities and a chance to make an impact every day.
* A commitment to safer systems, helping build a more sustainable and electrified world through innovative electrical solutions.
* A company with a dedicated global team of over 11,000 employees, offering solutions across enclosures, electrical fastening, and thermal management.
* A strong emphasis on strengthening communities where our employees live and work, with support for philanthropic activities through our matching program.
* Core values that drive us to deliver excellence for our employees and customers: Innovative & adaptable, Committed to integrity, Customer-focused, Respectful and team-oriented, Optimistic and energizing, Accountable for performance.
* Comprehensive benefits to support the lives of our employees.
#J-18808-Ljbffr