Join CORUS as a Community Manager
We are seeking a Community Manager to join our team for an international insurance project.Location:
Barcelona or Madrid (one day in the office)Role and Responsibilities:
Community Management:
Oversee the company's global social media accounts, analyze and categorize posts, manage alerts, and escalate issues as needed.Training and Support:
Conduct training sessions on social customer care for business units and group functions. Manage incoming support requests and redirect them appropriately.Social Media Tools:
Support the adoption and configuration of Sprinklr and Meta Business, including KPI setup, dashboards, and measures.Customer-Centric Approach:
Focus on understanding community members' needs, providing timely responses, and coordinating customer management across units.Analytical Skills:
Create reports on social media activities, analyze data and KPIs, and recommend strategies for engagement and digital care.Skills and Experience:
University education or equivalent, with over 4 years of relevant experience.Proficiency in English (native preferred) and fluency in Spanish;
German is a plus.Experience with social media tools such as Sprinklr and Meta Business.Customer service experience in organic and paid campaigns.Tech-savvy with current knowledge of digital trends and platform changes.Excellent communication skills, detail-oriented, and proactive.What We Offer:
Remote position from Spain.Flexible remuneration and personalized training plan.People-focused team and dynamic work environment.Opportunities for professional growth in international, high-tech projects.At CORUS, we value diversity and are committed to equal opportunity. We do not discriminate based on race, color, age, sex, marital status, ideology, political opinions, nationality, religion, sexual orientation, or other personal conditions.
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