Our Digital Metering Team is expanding, so we are looking to include an amazing team member who enjoys troubleshooting and is curious to grow in the digital world. We have developed proprietary tools that help us measure behavioural data. As a Tech Support, you are both a problem-solver and a people person.
We are a team of software developers working on apps across multiple platforms such as Android, iOS, and Desktop. Our team consists of fourteen members located in Spain, Germany, India, and Bulgaria.
We are seeking an analytical individual who enjoys understanding the source of problems, solving them, or coordinating with our developers and stakeholders to find the best solutions.
Key responsibilities as Tech Support include:
* Using internal and common tools to troubleshoot technical issues across different platforms.
* Diagnosing, documenting, and repairing faults.
* Configuring and setting up user accounts.
* Testing new features of our products.
* Following up with internal stakeholders to ensure issues are resolved.
* Proactively communicating incident statuses.
* Testing and evaluating new technologies.
Skills, qualifications, and experience required:
* Technical background; you don't need to be an expert but should understand how the pieces fit together.
* Experience or knowledge of scripting languages such as Python, Node.js, or JavaScript.
* Understanding of software connectivity, including REST APIs and SDKs.
* Problem-solving skills and resilience.
* Excellent written and verbal communication skills in both Spanish and English, reflecting our international team.
* Attention to detail and a proactive attitude.
* Back-end programming experience is a plus.
What we offer:
* A challenging project where you can be involved in product workflow and development.
* Technical training and coaching to deepen your understanding of our products and solutions.
* The opportunity to work with a talented team of highly skilled professionals.
* A positive work environment that promotes training and personal growth.
* Flex Office: a hybrid model of remote and in-office work to enhance productivity and work-life balance.
* Flexible compensation including meal and transport tickets, kindergarten vouchers, and private health insurance.
* Free coffee and fresh fruit weekly.
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