Job OverviewAGFA Healthcare is looking for an IT Field Service Engineer PACS / RIS based in Madrid. The role delivers on‑site support to clients requiring continuous service, acting as the first point of contact for troubleshooting and escalations.Responsibilities- System Administration & Operational Integrity – Manage daily operation, configuration and stability of enterprise imaging applications (PACS, RIS, Voice Recognition, post‑processing tools). Keep systems highly available to support 24/7 diagnostic workflows.- Image Workflow & Data Management – Monitor the lifecycle of DICOM data from acquisition to archival. Resolve data integrity issues and ensure the medical record accurately reflects clinical activity.- Technical Support & Incident Resolution – Serve as the first line of defense for hardware, software, network and user faults. Provide timely resolution and participate in an on‑call rotation (nights, weekends, holidays).- User Training & Adoption – Design and implement training programs for radiologists, technologists and physicians;
act as preceptor/mentorto promote best practices.- Project Management & Process Improvement – Collaborate on system upgrades, integrations, and new implementations. Conduct workflow analysis to enhance efficiency and outcomes.- Revenue Cycle & Administrative Compliance – Perform charge capture reconciliation and generate statistical reports on utilization and compliance.- Vendor & Stakeholder Liaison – Act as the main liaison between end‑users, IT infrastructure teams and third‑party vendors;
coordinate maintenance schedules and support tickets.- Strategic Analysis & Documentation – Maintain system documentation, analyze performance metrics and present deliverables to leadership for strategic decisions.- Ensuring contract fulfilment in terms of on‑site support (SLA);
operational autonomy;
cross‑functional liaison;
closed contact with customer improvements;
managing new version roll‑outs from an application perspective.Qualifications- Degree: IT Engineer or related field.- Experience: 3‑5 years managing complex customers and hospital workflow.- Languages: Spanish and English.- Clinical Workflow Expertise: Deep understanding of radiology and cardiology department processes from scheduling to reporting.- Healthcare Integration: Knowledge of PACS integration with HIS, RIS and EHR.- Medical Terminology & Compliance: Familiarity with CPT codes and EU patient data privacy regulations.- Project Methodology: Familiar with planning, risk assessment and documentation for IT implementations.- Technical Skills: DICOM 3.0, HL7 (FHIR a plus), enterprise imaging platforms, voice recognition, workstation and server troubleshooting.- Soft Skills: Analytical problem‑solving, communication, initiative, service orientation, flexibility.BenefitsOn‑site position in Madrid requiring travel to local facilities. AGFA Healthcare offers comprehensive training, career development programs, competitive compensation and a European workplace environment focused on innovation and sustainability.Apply now to contribute to advancing healthcare technology.#J-18808-Ljbffr