Mission
To be a part of and handling the Credit and Collection activities in German and France
The focus is to review open accounts for collection, conduct collection calls and E-mails to collect Accounts Receivables, mail correspondence and telephone calls to customers to encourage payment of overdue receivables. Answering incoming calls to help customers understand their balance and due items.
Responsibilities
All the below will be performed in cooperation with the Credit Managers for DACH.
Credit
* Follow local policy and EMEA Credit policy.
* Existing customer – review credit limit based on policy
* Manage blocked orders based on policy.
* Manage the customer credit risks followed by proactive actions and communications.
* Coordinate, update of Master data relevant for automated communication
* Help integrate any new business acquisitions or business extensions.
Collection
* Follow regular Dunning process.
* Reviewing open accounts in your own portfolio for collection efforts
* Conduct collection calls and E-mails to collect Accounts Receivables
* Mail correspondence to customers to encourage payment of overdue receivables.
* Negotiate customer disputes to resolution and documents root cause.
* Develop relationships with internal/external customers.
* Maintain accurate collection files.
* Identify issues attributing to account delinquency and discuss them with the Credit Manager
* Review and monitor all applicable collection reports.
* Provide timely follow-up on payment arrangements.
Requirements
* Be fluent in German, French and English.
* Preferably 1-2 years\' experience in credit & collections, including interaction with a large customer base.
* Strong communication, problem solving and analytical skills.
* Good knowledge of the Excel.
* Accounts Receivable knowledge/experience is a plus.
* Detail oriented.
* Service minded and empathic.
* Effective business writing and professional communication skills.
EEO and Contact
PPG offers equal opportunity to all candidates and employees. If you require any adjustment due to a disability, please email recruiting@ppg.com.
As informações de benefício e remuneração variam por localização; a PPG considera vários fatores ao tomar decisões de remuneração, incluindo habilidades, experiência, treinamento, qualificações e educação, licenças e certificações, e outras necessidades organizacionais. Os benefícios serão discutidos com você pelo recrutador durante o processo de contratação.
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