We are looking for a French-speaking Customer Service & Technical Support Advisor with English.Purpose of the roleWe seek experts to become ambassadors of our brands, providing comprehensive support across all our brands in presales and aftersales scenarios, including physical stores and e-commerce.
The role involves basic technical troubleshooting and back-office tasks.C2 Level of FrenchAdvanced level of EnglishListening and understanding skillsEmpathy and understanding othersCustomer focusProblem-solving and technical learning abilitiesIntegrity and trustworthinessConflict management skillsDesirable experienceDigital literacy / e-commerce userCross-selling and up-selling experienceSocial media familiarityPrevious experience in in-store customer service for these product categories is a plus38.5 hours/week, rotating shifts from Monday to Friday, 08:00 to 18:00Referral Program: Bring a Friend and receive a referral fee (up to €2,000 depending on the language/project)Opportunities for career growth within the company; our team is expanding, and new roles are frequently availableEnjoy an excellent work environment with team-building activities in a dynamic, international settingDiversity, Equity & InclusionTP is a global family embracing diverse backgrounds and lifestyles.
We are committed to diversity and do not discriminate based on gender identity, sexual orientation, race, religion, age, nationality, citizenship, disability, pregnancy, veteran status, or other differences.
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