POur client is the world’s leading provider of digital printing solutions. Since the early 1980s, the company has played a key role in transforming the digital print market with reliable, easy-to-use equipment capable of producing high-quality results on a wide range of materials. /ppbr/ppThey are currently driving a major strategic expansion into large-scale industrial production of cylindrical objects. This product line represents an entirely strongnew segment /strong for the company. Rather than manufacturing, they will act as the strongdistributor /strong of this advanced technology, entering a market where they currently have no established channel. /ppbr/ppAs an strongIndustrial Service Installation Technician /strong, you will be the go-to technical expert for equipment installations, customer training, remote troubleshooting, and service documentation. You will guide operators and maintenance teams through best practices, ensuring they can self-service their systems efficiently. Apply now! /ppbr/ppstrongLanguages /strong: /pulliFull professional level of English /li /ulpbr/ppbr/ppstrongMain Responsibilities: /strong /pulliLead on-site installation of industrial devices at customer facilities across Europe /liliDeliver high-quality operator and maintenance training to enable customer self-service /liliAct as the first line of support for technical issues, diagnosing most problems remotely through structured troubleshooting /liliMaintain detailed case records in the CRM, ensuring transparent tracking of issues, resolutions, and field learnings /liliProduce technical guides, videos, and step-by-step service materials for the global knowledge base /liliCollaborate closely with engineering teams, manufacturing partners, and global technical specialists to escalate complex issues and contribute to product improvements /liliPartner with Sales, Application Specialists, and other internal teams to ensure aligned communication and high customer satisfaction /liliAttend industry events and support demonstrations when needed /liliStay current on new procedures, components, and updates related to the product line /liliPerform additional duties that support the successful rollout of this new industrial product category /li /ulpbr/ppbr/ppstrongCore Skills/Experience: /strong /pulliStrong strongelectromechanical /strongknowledge, ideally with experience supporting industrial machinery, robotics, automation systems, or digital printing equipment /liliAbility to logically troubleshoot complex systems (mechanical, electrical, software) /liliFamiliarity with inkjet technology, RIPs, design software, or digital imaging workflows is highly beneficial /liliUnderstanding of networking fundamentals (TCP/IP, connectivity troubleshooting) /liliExperience in technical service, field engineering, or installation within industrial equipment or digital printing environments /liliProven customer-facing experience with the ability to train operators and explain technical concepts clearly /liliExperience creating service documentation or providing structured technical training is a plus /liliOutstanding customer service, presentation, and training abilities /liliHighly independent, proactive, and solution-oriented /liliOrganized and efficient in managing multiple cases and priorities. /liliExcellent diagnostic, analytical, and problem-solving skills. /liliValid driver’s license and willingness to travel across Europe when requiredstrong (70%) /strong /liliAbility to lift up to 80 lbs /li /ulpbr/ppbr/ppstrongWhat's on offer: /strong /pulliCompetitive salary + Bonus based on performance /liliHybrid model from Barcelona /liliPermanent contract /liliFlexible working hours /liliTicket restaurant /liliPrivate health insurance /liliOpportunity to start a new business unit and grow within /li /ulpbr/ppbr/ppstrongOur recruitment process : /strong /pulliStep 1: Interview with our Recruiter to get to know you better and give you advice on the recruitment process /liliStep 2: Interview with the Hiring Manager /liliStep 3: Interview with a member of the team /liliStep 4: Interview with the HR + psychometric assessment /li /ul