At ING we are looking for a Contact Center data analyst
We are looking for a talented and enthusiastic Data Analyst to join our Analyst Contact Center team in the COO domain
The responsibility of this team is to provide the assisted channels (Backoffice, Contact Center Front, chat and chatbot) with the necessary information for the proper follow-up of our customer’s support activity, and for taking the strategic decisions and our way of working is proactively use the data for building consistent reports and dashboards and for taking decisions in a fast-paced environment
As a data analyst you will:
Run monograph analysis for deep dive on the main KPIs for all the support channels
These are some of the qualities that we value the most for this role. An advanced level in Excel and SQL, Valuable: SAS, Python and PowerBI
Advanced level of English. Reading, Speaking and writing
Being able to prepare high impact executive decks with the main KPIs from the team or for incoming projects.
Keeping both our customers and our colleagues’ needs in mind, you determine together which days you work at home and which you come to ING MAD to offer your best self. Health insurance.
In addition, you will enjoy our flexible remuneration model, through a more tax-advantaged way, you will be able to access other services such as nursery, transport card, training aids…
It doesn't matter where you live. We have 6 routes (North, Central, South, A5, A42 and A6) to get you to our ING office in Madrid comfortably.
360º care of the employee (physical, mental, social connection & purpose).
Employee Networks: Rainbow Lions (LGBTQI+), Leonas & RIÑG.
International Remote work program.
A fully online bank where technology, innovation, simplicity and transparency are the main ingredients, and the first one to work with agile methodologies.
And although we are based in Spain, we are lucky to work in an international bank with presence in more than 40 countries.
We are proud to have a diverse team, and we are committed to continue developing a culture of Diversity, Inclusion and Belonging to foster a culture of collaboration and innovation that represents all collectives in the society.
And even though we look orange on the outside, we are green on the inside. Our ambition in Sustainability is Empowering (y)our Sustainability journey.