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Incident Manager - French Speaker, Islas Baleares
Client:
Amaris Consulting
Location:
Job Category:
Other
EU work permit required:
Yes
Job Reference:
4904590723451453440324617
Job Views:
1
Posted:
23.07.2025
Expiry Date:
06.09.2025
Job Description:
Take your career to the next level with Amaris Consulting as an Incident Manager IT – French and English Speaker. Become part of an international team, thrive in a global group with €800M turnover and 1,000+ clients worldwide, and an agile environment by planning the kickoff and follow-up on projects. Join Amaris Consulting, where you can develop your potential and make a difference within the company.
Professional proficiency in both French and English (spoken and written)
Previous experience in IT incident management or a similar support role
Strong communication and problem-solving skills
Ability to work in a fast-paced, international environment
Familiarity with ITIL processes and service management tools is a plus
Customer-oriented mindset and ability to manage priorities under pressure
Spanish would be a nice to have
What will you do?
Act as the primary point of contact for IT incidents, ensuring timely resolution and communication
Monitor, record, and track incidents using IT service management tools
Coordinate with technical teams to diagnose and resolve issues efficiently
Communicate incident status and updates to stakeholders and end-users in both French and English
Escalate complex incidents to appropriate teams while maintaining ownership until resolution
Analyze incident trends and provide recommendations for process improvements
Ensure compliance with service level agreements (SLAs) and internal procedures
Why us?
Join our dynamic team of talented individuals and experience a world of growth and opportunities. Here's what we offer:
Grow rapidly with a tailored career path and salary evaluation. 70% of our senior leaders started at entry level.
Enhance your skills through our Tech Academy catalog, Udemy E-learning Platform, Languages Sessions, webinars, and workshops.
Take charge of your training with an annual personal budget and company-paid certifications.
Enjoy flexible policies, remote work options, and fantastic social benefits like transit and restaurant tickets, kindergarten support, and private health insurance.
Benefit from our WeCare program, supporting employees in critical situations.
Unleash your full potential, both professionally and personally.
Amaris Consulting is proud to be an equal-opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. We welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.
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