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EmpresaTeamficient SASDescripción de la EmpresaTeamFicient se especializa en conectar organizaciones con el personal remoto ideal. Nuestro compromiso con nuestros colaboradores es ofrecer trabajo remoto desde la comodidad del hogar, con todos los beneficios de ley y un excelente clima laboral.ProvinciaBarcelonaLocalidadBarcelonaTipo de ContrataciónTiempo CompletoDescripción de la Plaza
Job Description: Customer Service
Company: TeamFicient (TF)
Position Type: Full-Time
Location: Remote
Company Website: www.teamficient.com
Salary Range: $800 - $1100 (Negotiable for highly experienced candidates)
Overview:
We are seeking a motivated and customer-focused individual to join our team as a Customer Service and Sales Representative. This role requires excellent communication, problem-solving, and sales skills. You will handle customer inquiries, provide product or service information, and identify sales opportunities to drive revenue growth.
Key Responsibilities:
* Customer Support: Handle inquiries via phone, email, or chat professionally; provide accurate information; resolve complaints, process returns/exchanges, and ensure satisfaction.
* Sales Support: Identify sales opportunities, cross-sell and upsell, meet sales goals and KPIs.
* Product Knowledge: Maintain understanding of products/services, stay updated on new launches and promotions.
* Order Processing: Process orders, returns, and exchanges accurately; follow up on pending transactions.
* Collaboration: Work with sales, marketing, and operations teams; provide feedback for improvements.
Requirements:
* Experience in customer service, sales, or related roles.
* Strong communication skills.
* Ability to empathize and deliver excellent service.
* Sales-oriented mindset.
* Proficiency in CRM and office tools.
* Ability to multitask and manage time effectively.
* Attention to detail and problem-solving skills.
Qualifications:
* Experience in remote customer service or sales.
* English level C1-C2.
Benefits:
* Competitive salary and bonuses.
* Health and wellness benefits.
* Flexible remote work options.
* Career growth opportunities.
* Supportive company culture.
This position suits proactive individuals passionate about high-quality customer service and sales. If you enjoy helping others and have sales skills, we want to hear from you!
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